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Jeffrey Katz |
Phone:203-849-0159 |
| Objective: |
A desktop support position with futher responsibilities in network administration. |
| Skill Set: |
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| Experience: | ||
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10/2000 - Present |
TEK Systems |
Meriden, CT |
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Contractor |
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10/2000 - Present |
Project Assignment: Getronics at Bayer - Desktop and remote support. Configured new desktop and laptop computers. Resolved software and hardware issues. Installed various software applications, and hardware peripherals. Tracked all calls using Vantive. |
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12/1999 - 9/2000 |
ITC |
Trumbull, CT |
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Contractor |
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1/2000 - Present |
Project Assignment: Virgin Atlantic Airways - 2nd level helpdesk support. Handled calls related to network connectivity and application issues. Supported Lotus Notes, Lanyon Easyview, and Citric connectivity issues. Also provided light network administration issues, including passwords, access to network resources, and printing. Configured Toshiba laptops and Compaq desktops for new users. |
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12/1999 - 1/2000 |
Project Assignment: G.E. Capital - Performed Y2K updates on all human resources computer equipment. Updated Windows 95 and NT, as well as Microsoft Office 97 and Internet Explorer. |
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9/1999 - 11/1999 |
Gartner Group |
Stamford, CT |
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Helpdesk Analyst |
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Supported end-user problems by phone, and across the network. Troubleshot various software, and printing issues in a Novell and NT environment. Instructed users on various software applications and the Internet/Intranet. Logged all helpdesk calls using HEAT. |
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11/1998 - 9/1999 |
Alternative Resources Corporation |
Southington, CT |
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Contractor |
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Project Assignment: IBM at Yankee Energy Systems - Supported end-user problems over the phone, at the desk side, and across the network. Troubleshot various software, hardware and printing issues in a Novell and NT environment. Performed Novell administrative tasks including password resets, adjust space restrictions and file backups to CD. Configured network and dial up connections to IBM mainframe system, and supported user issues with mainframe. Instructed users on various software applications and the Internet/Intranet. Assisted in the configuration and rollout of new computer systems, and hardware and software upgrades. Configured network settings on Windows 3.1, 95/98 and NT workstations. Logged all helpdesk calls using Software Artistry's Expert Advisor. Upgraded software and hardware on Dell and IBM PCs and IBM ThinkPads and docking stations. |
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9/1998 - 11/1998 |
Reid Thunberg and Company |
Westport, CT |
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Contractor |
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Installed Ethernet cabling throughout office. Configured Compaq DeskPros running Windows 95 for use on Ethernet network using TCP/IP. |
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6/1997 - 9/1998 |
Compucom Systems, Inc. |
Stamford, CT |
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Field Engineer |
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8/1997 - 9/1998 |
Project Assignment: Reader's Digest - Upgraded and configured hardware and software on Compaq and IBM desktop computers. Provided support for software, printing and operating environment via phone on helpdesk and at desk-side. Performed user ID modifications in Novell NetWare, Microsoft NT, and mainframe environments. |
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6/1997 - 7/1997 |
Project Assignment: Triarc Beverage Group - Handled configuration and software installations on desktop computers. Added and maintained user logins and printer queues under Novell NetWare 3.12. Performed hardware upgrades and repairs on Compaq DeskPro and Armada computers. |
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1/1996 - 5/1997 |
Information Networks, Inc. |
Westport, CT |
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Hardware Tech |
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Installed and configured OS/2 and Windows computers both in-house and client-side. Maintained a TCP/IP and Microsoft Windows network, and a DNS for the in-house network. Supported various operating systems including OS/2, Windows (3.1, 95, NT), MIPS Unix, and Linux. Assisted in migration of computers from OS/2 to Microsoft Windows. Installed network and phone cabling to facilitate adding new workstations to the existing network. Performed installations of computer systems and satellite dishes. |
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9/1994 - 12/1995 |
Amdex Industrial Computers |
Trumbull, CT |
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Production Manager |
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Supervised the production of industrial computers, ordered parts and scheduled production. Performed maintenance and expansion work on Novell based network. Involved in building new computer systems, starting with the chassis and then adding required components. Handled receiving and shipping of parts and computers. Built computers to customer specifications; complete assembly from CPUs to peripherals. Assembled wiring harnesses by either crimping wires or soldering connectors. Performed various road service calls. |
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11/1993 - 9/1994 |
FontHaus, Inc. |
Fairfield, CT |
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Manufacturing and Technical Support |
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Filled customer orders by either making custom diskettes or pulling physical inventory. Ordered supplies as needed, and handled shipping and receiving of orders. Maintained on-line services, and computer systems. Answered majority of customers' technical questions. |
| Certifications: |
A+ Certified |
| Education: |
Staples High School, Westport, CT - Graduated 1990 |